Sunday, April 18, 2010

Tourism Philippines - Problems and Fixes

Maybe its just to simple. Maybe its just so easy, and makes to much sense, that's why The Philippines authority's cant really get it.. I never thought to be a real smart man, or never thought I could be a world leader, or come up with a cure for cancer, or change the world in some way. Never thought I was smart enough for that. But, maybe I am smarter than I think, maybe ,,actually ,,its so simple and common sense and easy, that it did not require enough brain work or education to figure out. Maybe this is why the problems with tourism here in Philippines can be fixed.

Lets see, Some of the major problems and bad reputations for tourism come from

Taxi Drivers - Overcharging, not running meter, ect......
Fix ----- Have it a national law, if you are caught doing this, YOU ARE FIRED AND LOOSE YOU LICENCES

Street Vendors Scamming Tourist - They are everywhere, very easily seen, very easily watched.
Fix - Lets see, why not just set watch them, arrest them, and take their stocks of what they are selling....

Children running up to car windows at intersections - They do it everywhere, in middle of busy intersections and main highways. In front of business and on streets....
Fix - Well it would seem that police should stop and remove them. Find the parents and fine them, take the children to children services.

Helpers to find taxi's, parking, and many things - They are always doing this and aggravating for tips. They are always after the tourist.
Fix - Business owners - don't allow them to stand outside your business.
Government - Don't allow them to stand on the roadsides and on public sidewalks in front of business and do this. Make it illegal, and put stiff penalty's on anyone who does it..

They are many more. Some might say, well you cant stop this, it cant be fixed here in Philippines. It cant be done.... Well I am here to tell you it can be done. The Jungle Restaurant and Cultural Entertainment Center does it everyday. Let me show you how it works..

If a child is standing in front of my business - I tell him to move, you can not stand here and do that. If he comes back or refuses, I go to the parents and tell them, please keep you child off my property. I don't want my customers aggravated with that.... If that don't work, then each time they get close to the property I yell at them. Get away, or I call the police..

If someone is trying to sell something or vend something in front of my business. I tell them that's not allowed here, you have to move. If they don't move, I tell them again. You will have to move, or I will call the local barangay and have you removed. Plus I will check to see if you have a street vendors licenses for this...

Tricycles and " helpers try to park in front of my business to wait for customers".. I tell them, you can not do that here. You are welcome to park across the road, but you can not bunch up here in front and all of you stand around. Wont happen here, move it now. For the helpers, i tell them. The customer don't need you to flag down a taxi for them. I have staff who does that. Plus many customers are very capable of doing it on their own. If they need you they will call for you. You are welcome to stand over on the side of the property and if someone asks your assistance you can come. Do NOT approach or aggravate my customers, its NOT ALLOWED here.

When someone brings a guest to my business, they are more than welcome to their commissions and free drinks for their hard work and helping the Jungle. But when they tell me, now i want my commission and also add on large amount to the bill for me also.. They don't know... I simply say, THAT IS NOT ALLOWED HERE. You will get your commission you earned, but you will not take advantage of a tourist or scam them in my place. If you don't like my rules, then don't come back here again.... If you want to earn your commission ( which is very good ) then you are welcome. I will not be a part or allow any tourist to be scammed here...

When guides come in and bring guests. I am very happy. When the guide then comes and says, OK I don't want to stay long, please cut the shows short so I can go home early... I reply, SORRY THAT WONT HAPPEN HERE. These tourist paid for this, and they deserve the best possible treatment. Its not right, nor respectful to short change them because you don't want to do your job. The agency in which you work for, has sold this package to the customer. I am sure they don't want their guests treated in this way. NOR will I allow them to be treated this way..

If guest of The Jungle have a reservation problem, or a staff member can not answer their questions properly. Or they can not order something because they are out of stocks. OR my staff is rude, or mess up the orders. Two things happen here at The Jungle. My customer is either returned his money, or he is given what he wants with my deepest apology and I will make it right to him. Second thing that is done, I have a meeting with the staff. Then I will find out who is responsible for the failure and who's job it was. They are immediately suspended, or fined, or terminated. Depending on the servility of the failure... NO EXCUSES...

My dancers perform daily. They have a set of requirements in which make them the best on Mactan and in Cebu. Even if those do not fit within their comfort level or what they feel like doing. I will tell them simple, this is what you are required to do, I don't want to hear your excuses for failing. They will be no failures here. If you cant do the job, I will find someone who will replace you. I will not accept any excuses for failure. You are given the right opportunity to practice, you are fed, you are given the tools in which you need to do your job. If you are shy, or too lazy, or don't like that action or don't like this action. I DON'T CARE. You will do it, you will do it properly, or you wont work here. NO EXCUSES........ ( This goes also for other staffing )

If my CR's are not clean, If my staff overcharges, if they try to solicit tips, if they are not on time, if they are not in uniform, if they are texting, if they are acting silly, if they are having stand by outside waiting to talk to them. If the food is not done properly, if they try at any time to implement their own ways or likes or dislikes into the business, they will be terminated or fined severely each and every time. NO EXCUSES...

If I find any corruption in book keeping, staffing, tips, under the table deals, scams against my customers or suppliers, kickbacks or anything like that. The police is called immediately and they will have to face criminal charges. ( If applicable ) ITS NOT ALLOWED HERE. NO EXCUSES..... I fully push and keep up the effort and make sure it goes through the courts..

Now they say this cant be done. It's impossible. Well here at The Jungle Restaurant and Cultural Entertainment, they is none of these problems. We have stop ed all this. I don't have a PHD or anything... So how come the others cant just follow these simple instructions also. Its really not a hard thing, or a real brain storm. Its just simple common sense. Maybe it so simple, no one can get it. Maybe i should send this to the Presidents office.

So the biggest thing I would like to hear from other business owners, police officers, government officials. WHY CANT YOU DO THIS ALSO. Me, a simple small country boy from Kentucky changed a small area in Maribago. I am nothing.... If I can do it, why cant anyone else or the country do it...

You say it wont work.... Well that's excuse..... The Jungle Restaurant and Cultural Entertainment Center is Ranked by the World's Leading Travel Guide, THE No.1 RESTAURANT ON MACTAN ISLAND. PLUS THE NO.1 IN POPULARITY IN THE ENTIRE PHILIPPINES.

http://www.tripadvisor.com/ShowUserReviews-g667507-d1483128-r60899763-The_Jungle_Restaurant-Mactan_Island_Cebu_Visayas.html

http://www.tripadvisor.com/Tourism-g294245-Philippines-Vacations.html

We accomplished this by doing the things stated above. So if it worked for us, why don't other business, government, police want to do the same thing.... If we can do it, other surely can do it also... I will say The Jungle still makes some mistakes sometimes, we are not perfect. But when we do make a mistake, we learn from it, we make it better, we change it.

ITS REALLY THIS SIMPLE........

2 comments:

  1. Agree with you 100% because at the end of the day if your not fighting against the problems you become part of them. It also shows how serious you are about doing business here and hopefully others will follow your example.

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  2. Keep on the good job, as i always say never surrender , things can be changed.

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